Surfers Lab

I just received my surfboard and I couldn’t be happier. The board arrived all the way from Portugal in perfect condition. The packaging was absolutely top-notch, done with great care and attention to detail! It’s clear they truly value their products and their customers. Thank you so much. Much love from Crete.❤️

Best board shop ever! I was searching for a new performance shortboard and Jimmy and the team helped we with serveral conversations to find the right one. First session was so amazing. Perfect match for my riding and my level. Thank you surfers lab. That was the second board I bought there and every time it was amazing.

They charged 300€ for a deposit and could not transfer it back to my bank account, instead they ended up handing me cash that I have no use for. Just not a very professional place.

Wonderful people! Bought a nice Firewire from here and they helped me sell my old board and then wired me the money while I had returned home. One day I was walking down the street after and accident and had dificulty walking when one of the guys from the store stopped and picked me up and drove me down the road to my destination. Class act!

I was searching for a new womens wetsuit and the staff were very helpful and flexible!! Great customer service and wonderful shop with great quality products. Obrigada

5 stars for the staff. I visited the shop just before corona virus started which is a while ago. I didn’t buy the board I wanted at the time however the staff was super polite and helpful. Great service. Not over my head, giving me the space I wanted but always aware for any help and advice I needed. On a quest for a new board to import and I thought of your shop.

Key takeaway: this shop is clearly optimising for single purchase customers and neither cares about the lifetime value of a customer (aka a customer coming back) nor recognises the power of word of mouth. I guess it would make a good shop to buy something very basic — wax, some fins or perhaps a leash — but for anything else go elsewhere. 10 minutes after purchasing a wetsuit (in lieu of the one I have at home), I bumped into a friend who had a spare. Naturally, I immediately walked back to the shop to return the wetsuit, as while it was a good choice for me I don’t need two 3/2 wetsuits at home. It turns out that this store doesn’t allow cash returns from the moment that you purchase, and only allows exchanges. Not only is that an arbitrary policy for something that had verifiably been in my hands for less than 10 minutes, it’s also not something they advertise anywhere in store or in person, only in small print on the receipt, which is something you receive after it’s too late to do anything about it. This otherwise reasonable position was met with shock from the store attendants, who thought both the policy and it’s implementation were sound. The owner of the store, despite hearing the details of my case, doubled down. If it had been half a day, then perhaps I start to understand the goal of this policy. For 10 minutes, I’m puzzled. Do not expect good customer service from this location.

Rented a board for 1 day. Returned it 1 hour late and was charged an additional €30. When we rented the board we were told there would be some flexibility but apparently not.

Really fine people, great customer service and a good variety of new and second hand boards. I bought a second hand board there and was patiently showed a lot of different boards regarding my preferences. Keep up the good work and vibe guys :)

Great local shop. They have an impressive range of boards to choose from and a knowledgeable friendly staff who were amazing at giving me advice on buying a new board, I am very happy with my purchase.